Messaging Strategy & Development Archives - GMB https://gmb.com/focus/messaging-strategy-development/ Abundance in Education Thu, 12 Jun 2025 14:01:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://gmb.com/wp-content/uploads/2024/07/cropped-gmb-logo-32x32.png Messaging Strategy & Development Archives - GMB https://gmb.com/focus/messaging-strategy-development/ 32 32 Washington College https://gmb.com/work/washington-college/ Thu, 09 Jan 2025 15:06:30 +0000 https://gmb.com/?post_type=work&p=18289 The team gained valuable insights from internal and external stakeholders, including the leadership team, enrollment team, marketing team, current students, alumni, faculty, and staff. This helped us understand Washington College’s unique identity and how to position it competitively in the higher education landscape. Through these insights, we discovered why students choose to attend Washington College, […]

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Chestertown, MD | Completed 2024

Washington College had a vision to broaden their market reach, streamline their communications, and increase student enrollment. Their marketing and enrollment teams sought to unite their efforts to effectively promote Washington College in local communities as well as within three new territories they had never been before spread out across the United States.

The primary campaign objective was to increase enrollment by:

  • Organizing a robust communication strategy through emails, SMS texting, and print mailings to nurture and ultimately enroll students.
  • Differentiating Washington College from other similarly named institutions and small private schools.
  • Employing creative digital marketing strategies to generate a higher concentration of names at the top of the funnel.

The team gained valuable insights from internal and external stakeholders, including the leadership team, enrollment team, marketing team, current students, alumni, faculty, and staff. This helped us understand Washington College’s unique identity and how to position it competitively in the higher education landscape. Through these insights, we discovered why students choose to attend Washington College, how to expand into new markets for Washington College, and what prospective students want to know about Washington College.

With this data, we developed strategic drivers to guide the creation of an enrollment strategy. This phase involved leveraging both internal and external research to shape the communication strategy. Our roadmap included content for emails, postcards, and SMS texts, along with a communications calendar and metrics for evaluating success and identifying areas for improvement.

Although regional differences necessitated running three separate campaigns, our “Not that Washington” campaign quickly proved successful. This campaign effectively differentiated Washington College from other institutions with the same namesake and clarified its location in Maryland. Our digital marketing efforts significantly boosted brand awareness, and our email marketing campaign generated a substantial number of qualified inquiries. Following the launch of the campaigns, we built reports within the CRM to enable the Washington College team to easily track the success of each campaign.

By engaging with key stakeholders and developing a comprehensive enrollment strategy—which included list buying, digital marketing recommendations, a communication plan, and CRM optimization—we crafted creative assets and measured the effectiveness of each effort. This holistic approach significantly boosted both brand awareness and qualified leads for Washington College.

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Hardin-Simmons University https://gmb.com/work/hardin-simmons-university/ Tue, 16 Jul 2024 17:22:00 +0000 https://gmb.com/?post_type=work&p=1399 Defining the HSU Experience Pulling insights from internal and external stakeholders, including leadership, the enrollment team, marketing team, current students, alumni, faculty, staff, and even business leaders in the area, we started to gain a better understanding of what makes Hardin-Simmons stand out in a very saturated market. We realized all their competitors were similar in […]

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Abilene, TX | Completed 2023

Hardin-Simmons University needed alignment. Struggling with conflicting internal and external perceptions as well as trying to stand out in a market saturated with competitors, its team came to us looking to clarify what made Hardin-Simmons unique.

The Goal:

Increase enrollment by…

  • Differentiating Hardin-Simmons from the other private liberal arts colleges in Texas
  • Creating more awareness in the metropolitan areas of Texas
  • Making a splash with Hardin-Simmons’ unique attributes and distinctiveness
The Challenge:

Get the outside world to see Hardin-Simmons the way its faculty, staff, and students do.

The Opportunity:

Give Hardin-Simmons the courage and confidence to lean into its cowboy spirit.

Defining the HSU Experience

Pulling insights from internal and external stakeholders, including leadership, the enrollment team, marketing team, current students, alumni, faculty, staff, and even business leaders in the area, we started to gain a better understanding of what makes Hardin-Simmons stand out in a very saturated market. 

We realized all their competitors were similar in look, feel, and messaging (even brand colors). Everyone was saying and doing the same thing, which was very safe. We saw an opportunity for HSU to stand out by doing something different: embracing and proudly owning the Christian heritage and cowboy traditions that were unique to the University.

“We are cowboys.”

That concept became the rallying cry and tagline establishing the true essence of what made Hardin-Simmons the university it is. 

But what are cowboys? Cowboys are hard workers, people who push forward through any challenge that arises. Cowboys stand up for what they believe and finish what they started. They’re responsible. They’re natural born leaders. They have grit and passion for what they do.

Cowboys aren’t defined by the dust on their boots. They’re defined by their character. 

This campaign shows that it doesn’t matter where you’re from or what you do. The cowboy spirit lives in each one of us.

We are Hardin-Simmons University.
We are cowboys.

Results: Moving Forward with Confidence and Clarity

With our strategy and creative direction, Hardin-Simmons now has the clarity and a solid foundation to lean into what makes it different from other Christian universities in its area. It’s a strong, simple, refreshing message that shows grit and what it means to be a cowboy.

“Partnering with GMB brought new life back into our campus. Our new campaign helped align the university as a whole with new brand pillars and a sense of pride in where our university came from.”

Kacie Eurek, Director for University Marketing

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Westminster University https://gmb.com/work/westminster-university/ Tue, 19 Mar 2024 17:14:00 +0000 https://gmb.com/?post_type=work&p=1396 Leading with Authenticity Through our brand platform process, we were able to truly capture and align the internal and external stakeholder teams on what makes Westminster unique. As a progressive liberal arts institution located in a primarily conservative state, its inclusive and diverse community provides an experience that students may not typically expect in Utah. […]

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Salt Lake City, UT | Completed 2022

A new strategic plan is an ideal moment for a university to make a big change with its brand. And that’s exactly what Westminster University wanted to do. Shifting from a market saturated with colleges offering the traditional Utah Christian liberal arts experience, Westminster leaned into what made it unique; faculty-led, conversational classes; executing programs through an equity lens; and enhancing its student experience with supportive resources like WCore, WestX, and Griffin Guides.

The University’s team partnered with GMB to help bring its new initiatives to life with a rebranding and web redesign that captured everything that made Westminster “Decidedly Different.” 

The Goal: 

To create a unified vision for the Westminster brand and help the University stand apart and above in a crowded market by:

  • Crafting key messaging and campaigns that brought its new strategic plan to life
  • Renaming the signature student experience platform to reflect the new Westminster brand
  • Updating the University website to be as unique as the institution
The Challenge:

To embrace Westminster’s location while recognizing that its university experience is very different from the traditional liberal arts college in Utah.

The Opportunity:

To push the boundaries of the traditional “higher ed” look and messaging to attract students who would thrive in a progressive educational environment.

Leading with Authenticity

Through our brand platform process, we were able to truly capture and align the internal and external stakeholder teams on what makes Westminster unique. As a progressive liberal arts institution located in a primarily conservative state, its inclusive and diverse community provides an experience that students may not typically expect in Utah. Here, you can “come as you are, and graduate as you will be.” A sentiment that became the starting point and inspiration for the campaign.


Permission to Think Different

Higher ed institutions have a reputation for sticking with what’s traditional. Not Westminster. From the beginning of our work together, the Westminster team was open and willing to challenge the norm and think outside of higher ed for creative influence. In a refreshing change of pace, the University’s marketing team welcomed a more playful approach to design and allowed us to push boundaries for results that were authentically true to the Westminster brand.

Collaboration at its (W)Core

To understand Westminster is to experience Westminster. To spend time on campus. To talk with students, faculty, and leadership on a regular basis. Our time working with Westminster entailed multiple trips to campus, consistent communication with the University president, and regular check-ins with the in-house team. This level of collaboration allowed us to ensure that we had buy-in from all stakeholders on the Westminster rebrand and that our direction aligned with the president’s new strategic plan and vision for the University. 

Breaking Silos

The most effective way to guarantee brand success? Getting everyone on the same page. To achieve this for Westminster’s marketing and admissions teams, we held regular brand camp sessions where we provided language on how to best speak about Westminster. Then we led the teams through exercises to share how they would describe the University. As we continued evolving the brand and campaign, the admissions and marketing team continued to lean in and work together to enhance our efforts.

Making Small Moments

Throughout our work together, we identified a need to separate Westminster’s new student experience from others in the market. It was already a very innovative approach for engaging students: a simple, interactive microsite to inform and excite new students about their time at Westminster. Through collaboration with the Westminster team about what new students would experience, we helped them name the platform (WestX) and create small moments to the design that would keep students engaged and enthralled about their introduction to Westminster.

Results: Expanding Partnership

Our work with Westminster led to bigger projects with the University, like working on a new logo to represent its change from a college to a university. This was another area we were able to help the institution navigate: launching a complex brand and activation plan to continue increasing enrollment during its transition.

Related work

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American Battlefield Trust https://gmb.com/work/american-battlefield-trust/ Sun, 24 Sep 2023 20:02:00 +0000 https://gmb.com/?post_type=work&p=18071 Engaging with History Rather than promoting individual resources, our campaign focused on the broader mission of American Battlefield Trust and how educators could be part of a community dedicated to preserving history and shaping future generations. Through our digital strategy and engagement, we compelled educators to join American Battlefield Trust’s communication flow, keeping the organization […]

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Washington, DC | Completed 2023

American Battlefield Trust is a long-standing charitable organization dedicated to the preservation of historic battlefields. With a mission to conserve these sites and educate the public about their significance, American Battlefield Trust approached GMB to enhance its outreach efforts among K-12 educators and the students they teach by promoting three of the organization’s key initiatives:

  • Field Trip Fund Grant Program: Grants for educators to facilitate field trips or offset costs for out-of-classroom experiences
  • National Teacher Institute: A professional development opportunity for educators to network and enhance their teaching skills
  • Additional Educational Resources: Lesson plans, content, and interactive materials focused on the Revolutionary War and Civil War

THE GOAL:

Increase awareness of American Battlefield Trust among its student audience (18 years old and under) and those educating them (primarily K-12 history teachers) by…

  • Positioning American Battlefield Trust as a valuable asset  in becoming a steward of history
  • Raising awareness of the educational programs and resources provided to history teachers and students
  • Building an emotional connection between history, those who teach it, and those who live it

THE CHALLENGE:

The primary audiences (K-12 educators and their students) lacked awareness of the extensive resources available to them through American Battlefield Trust or how to effectively implement those resources in their classrooms or lesson plans.

THE OPPORTUNITY:

American Battlefield Trust had the opportunity to connect with its audiences on a level deeper than the extensive resources it offers. Given the relevance of understanding history in a divided world, American Battlefield Trust’s work gained new meaning and importance for educators, students, and our culture as a whole.

Engaging with History

Rather than promoting individual resources, our campaign focused on the broader mission of American Battlefield Trust and how educators could be part of a community dedicated to preserving history and shaping future generations.

Through our digital strategy and engagement, we compelled educators to join American Battlefield Trust’s communication flow, keeping the organization top of mind when educators were looking for lesson plans or additional interactive resources to teach these eras of history.

Putting Our Audience in the Forefront

The campaign we created highlighted the pivotal role that history teachers play in shaping their students’ understanding of the past and its relevance to the present and future. Through compelling storytelling and visuals, we positioned educators as heroes who empower students to become critical thinkers, responsible citizens, and history-makers in the making. 

Broadening Digital Horizons

Recognizing the evolving nature of education and the changing needs of educators, we took the proactive approach of broadening American Battlefield Trust’s digital presence and engagement strategies. Leveraging social media platforms, we connected with a vibrant community of educators interested in history education.

Building Audience Relationships

By expanding American Battlefield Trust’s reach, we created multiple touchpoints for educators to interact with the brand, deepening their connection and loyalty over time. This approach increased brand awareness and established American Battlefield Trust as a trusted source of historical education resources and support within the education community.

Making Warm Leads Warmer

Building on the success of initial engagement efforts, we implemented a retargeting strategy to further nurture warm leads and drive deeper connections with American Battlefield Trust’s offerings. We identified audiences that had already shown interest in the organization’s resources through previous interactions; then, through personalized messaging, we encouraged these warm leads to take the next step in their engagement journey by signing up for American Battlefield Trust’s newsletter.

Through strategic collaboration and storytelling, we effectively amplified American Battlefield Trust’s message, resulting in significant engagement and outreach results among educators and students. The campaign not only promoted historical education, but also fostered lasting connections with American Battlefield Trust’s audiences, ensuring ongoing impact in the fields of history, education, and battlefield preservation.

  • 123k+ clicks
  • 37k increase in YouTube channel subscribers during the campaign period
  • 12+ million impressions

Related work

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The International Institute for Restorative Practices https://gmb.com/work/the-international-institute-for-restorative-practices/ Mon, 24 Jul 2023 20:17:00 +0000 https://gmb.com/?post_type=work&p=18073 For those affecting real change The IIRP is a pioneer in its space, built for curious minds who want to engage and elevate their community through relationship building, conflict resolution, and education. In our research, we recognized a desire to learn more about restorative practices with the core audiences; however, they lacked the terminology to […]

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Bethlehem, PA | Completed 2023

The International Institute for Restorative Practices (IIRP) is the leader in restorative practices education, providing teaching, training, and research in the science of relationships and community. Recently, The Institute’s team aimed to expand its footprint beyond K-12 education and human service and into higher education, organizational culture and leadership, and social and community health sectors. 

The issue? Restorative practices is an unfamiliar term and concept to the general public, making it difficult to communicate how it can benefit the community and the importance of implementing it in both personal and professional environments. 

The IIRP partnered with GMB to help resolve this disconnect with its core audiences and provide clarity with a new brand and messaging strategy. We then helped The IIRP raise awareness with a digital campaign to promote its Master of Science in Restorative Practices and graduate certificate specializations, as well as updated key parts of The Institution’s website to reflect its new brand and messaging.

THE GOAL: 

Raise awareness for The IIRP’s graduate programs and services with consistent, cohesive, and compelling messaging across all platforms that resonates with its core audiences.

THE CHALLENGE:

Educating an audience who may be looking for restorative practices programs like the ones The IIRP offers, but who may not have the terminology to search or identify them.

THE OPPORTUNITY:

As a leader in the field, The IIRP has the responsibility and opportunity to define restorative practices and the power it has to transform communities in a way that that is easily understood and valued by the average person.

For those affecting real change

The IIRP is a pioneer in its space, built for curious minds who want to engage and elevate their community through relationship building, conflict resolution, and education. In our research, we recognized a desire to learn more about restorative practices with the core audiences; however, they lacked the terminology to search for it. 

The first step of our campaign was to build a connection between what restorative practices is and what it does, linking the two with a common message that our audience could relate to: Affecting Real Change.

Bridging the messaging gap to think different

Early on in our insights gathering, it became clear that the term “restorative” had become diluted and difficult to define in the marketplace. To reduce confusion and clarify The IIRP’s mission, we crafted messaging that focuses on the benefits of restorative practices and how it can be used to affect real change, restore the future, and heal communities.

Expanding markets

Once the messaging was established, it was time to get it in front of the people who needed to hear it. So, we got to work expanding our reach. Working with The IIRP marketing team, we expanded the digital campaign into Michigan and Texas while continuing to strengthen The IIRP’s brand recognition in its current Northeast markets.

Taking a full-funnel approach

Because ‘restorative practices’ is not a commonly searched term, we implemented a full funnel approach with The IIRP’s digital campaign. This meant looking at the full spectrum of search terms one might use in their research journey, from broader terms about conflict resolution and restorative practices to specific branded institution key words.

Staying top of mind

There are a lot of areas one can apply a master’s degree in restorative sciences: Education. Community engagement. Professional development. We leaned on these additional benefits in a retargeting campaign, focused on re-engaging those who visited the landing page but didn’t convert. Our retargeting ads* highlighted the specializations that The IIRP’s graduate program offered and how they can help our audience affect real change in the areas they were most interested in.

Our strategy was all about expanding opportunities, which resulted in more traffic and engagement for our clients. Our audiences clicked on a variety of CTAs to connect directly with The IIRP, including requesting more information; scheduling calls with admission counselors, and booking visits.

  • 15.5+ million impressions
  • 57k total clicks
  • 1,800+ total conversions

Related work

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Presbyterian College https://gmb.com/work/presbyterian-college/ Thu, 18 May 2023 16:19:00 +0000 https://gmb.com/?post_type=work&p=1101 Go True Blue PC needed a unifying voice to rally behind and create a cohesive visual story across all media. Leaning on beloved PC traditions, Blue Hose Pride, and the College’s dedication to service, we created a robust brand platform with a supporting rallying cry that united all members of PC: Go True Blue! Finding […]

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Clinton, SC | Completed 2023

Presbyterian College, a Christian liberal arts institution nestled in Clinton, SC, recently underwent significant changes, including new leadership and a strategic plan roll-out positioning the school as “America’s Innovative Service College.”

Recognizing the need to authentically reflect its core values of community service, support, and growth, PC aimed to overhaul its brand perception to align with its strategic plan. The marketing team partnered with GMB to create a refreshed brand strategy, platform, and an awareness campaign that captured the entire essence of Presbyterian College.

The Goal:

Create buzz and excitement for Presbyterian College and its new strategic plan while creating a brand platform that resonates with all stakeholders by…

  • Defining PC through the modern lens of “America’s Innovative Service College”
  • Activating the brand so that it tells the story of how PC was founded on  service in an authentic, compelling way
  • Equipping PC’s admissions team with updated brand guidelines and assets to help them generate awareness and engagement with PC’s various target audiences

The Challenge:

Staying true to PC’s core values while balancing varying perspectives within PC’s community as we clarified what it means to be “America’s Innovative Service College”

The Opportunity:

Embracing PC’s traditions, defining what it means to be a “Blue Hose”, and emphasizing its commitment to innovation and service through real student and faculty stories.

Go True Blue

PC needed a unifying voice to rally behind and create a cohesive visual story across all media. Leaning on beloved PC traditions, Blue Hose Pride, and the College’s dedication to service, we created a robust brand platform with a supporting rallying cry that united all members of PC: Go True Blue!

Finding Balance with Messaging

Although Presbyterian is in the College’s name, PC is open to students of all faiths and walks of life. As we crafted messaging for the school, it was important to balance PC’s dedication to faith, service, and academics while still conveying its core values of inclusivity and acceptance for all.

Crafting a Rallying Cry

Inspired by PC’s Blue Hose Mascot, the rallying cry represents the pride, support, legacy, and dedication to a college that transformed the future for so many people. It defines what it means to be a Blue Hose, and the campaign “Go True Blue” was a natural progression of the brand platform, embodying PC’s authenticity and bringing the brand to life.

Embodying True Blue Camaraderie

Throughout the brand platform process, there were varying opinions among PC’s team about who they were as a college and what messages needed to be prioritized. Our intake sessions and brand pillars workshops allowed the GMB team to identify patterns in language and vocabulary that united all perspectives under one messaging strategy.

Generating More and More Buy-In

The entirety of this project emphasized the importance of having the right people in the room at the right time. The PC team was very involved throughout the brand process; it was obvious they were invested in the PC brand and wanted to collaborate closely to get the messaging and visuals right. Their support opened the door for a lot of conversation, allowing us to take the brand further and generate more buy-in for the brand platform and campaign.

Ushering in a New (Visual) Era

With the brand platform and messaging strategy complete, the next step was to craft visual language representing the PC of today. Creating an elevated secondary color palette and outlining additional typography options gave PC a fresher look and feel that accurately reflects what PC stands for now and where it’s going in the future.

Results: Finding PC’s Voice

The True Blue campaign became a rallying cry for the entire PC community, igniting enrollment marketing efforts and equipping the internal team with consistent messaging. The close collaboration between marketing and admissions resulted in a brand that both teams were excited to promote and resonated with prospective students. PC stakeholders fully embraced the new brand identity and have since brought it to life through signage, billboards, swag, digital and print campaigns, and other marketing collateral, reflecting a renewed sense of pride and excitement about PC’s future. 

Related work

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Baptist University of Florida https://gmb.com/work/baptist-university-of-florida/ Mon, 20 Feb 2023 13:37:00 +0000 https://gmb.com/?post_type=work&p=18070 Proudly Owning the Biblical Brand Choosing the Baptist University of Florida is a calling for students, faculty, and staff alike. With a flag firmly planted in the University’s Biblical foundation, we aimed to highlight the spiritual strength, vulnerability, and maturity it takes to say “yes” to living a life dedicated to the Lord and expanding […]

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Graceville, FL | Completed 2023

The Baptist University of Florida (BUF) faced a lot of change over the last few years. Between new leadership, expanding locations, and transitioning from a college to a university, the institution realized an opportunity to align its brand with its bright new direction. The marketing team reached out to Up&Up, a GMB Brand, to assist the school with creating a refreshed brand and cohesive messaging strategy that reflects what the Baptist University of Florida is now and what it aspires to be.

The Goal

Position BUF as THE Baptist University of Florida by…

  • Breaking down barriers of what it means to go to a Christian College, setting the expectation that it offers more options than a pathway to the seminary  
  • Establishing a distinct brand identity that reflects the Baptist University of Florida’s mission to spread God’s Word through education and supporting students in pursuing their highest purpose 
  • Emphasizing how the Baptist University of Florida is a right fit for students who are looking to evangelize in everything they do

The Challenge

Remaining true to The Baptist University of Florida’s history and Biblical foundation while simultaneously battling the false perception that it only accepts Baptist students who are looking for a stepping stone to seminary life

The Opportunity

Christian homeschooling has skyrocketed since the pandemic due to its perceived safety and higher academic standards. Parents and students are now searching for higher education alternatives like the Baptist University of Florida that integrate academic and social activities in settings that prioritize both moral and spiritual advancement. By embracing the University’s religious background, we could connect deeply with an audience seeking an experience exactly like the one the Baptist University of Florida provides.

Proudly Owning the Biblical Brand

Choosing the Baptist University of Florida is a calling for students, faculty, and staff alike. With a flag firmly planted in the University’s Biblical foundation, we aimed to highlight the spiritual strength, vulnerability, and maturity it takes to say “yes” to living a life dedicated to the Lord and expanding God’s kingdom through one’s personal mission.

For Those Seeking a Higher Purpose

Nearly every person we spoke with stated they were called to the Baptist University of Florida. It became clear that the University was more than a choice for its students, faculty, and staff; it was a spiritual decision to serve God and be mission-minded in everything they did. They were being called to a higher purpose, and the Baptist University of Florida was their pathway to achieve it.

A Pleace for Faithful Servants

Students choose the Baptist University of Florida to earn a valuable education rooted in faith that equips them to serve God no matter where they go. This was the foundation of the brand pillars and platform, which we created, honed, and simplified to meet the University’s new president’s style of writing and preaching.

Reflecting the Spiritual Experience

For the brand campaign concepts, we created a visual narrative that supported the University’s messaging strategy and reflected the expected experience for prospective students. Our campaign tapped into that defining moment when students knew this was the direction their life was heading. 

A Memorabilia Approach

We wanted to reflect something youthful, hopeful, and playful while making it known how much of an impact this experience could have on someone’s life. Our visual approach reflected vision boards and collages that students may put together to map out what our target audience’s lives could look like at the Baptist University of Florida. We also drew color inspiration from the current and expanding campus locations (Graceville, Miami, and Clearwater, Florida) to create a more personalized feel unique to the University. 

Owning Who You Are = A Fulfilling Brand

As the Baptist University of Florida proved, leaning into your brand values gives your institution a competitive and creative advantage; and it definitely served BUF well. The University was incredibly happy with its refreshed brand strategy and platform, and its marketing team immediately started incorporating messaging and creative elements into its marketing materials.

Related work

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